Warranty

Introduction

Nortech products are designed and manufactured to be both innovative and reliable. All Nortech manufactured products come with a warranty against failure due to faulty design, materials or workmanship. The period of cover depends on the type of product (see ‘Product Categories’ below) and runs from the product shipment date.

Products supplied by Nortech but manufactured by our technical partners are covered by an original manufacturer’s warranty that Nortech extends to its customers. The period of cover for each of these products are included in ‘Product Categories’ below.

For Nortech manufactured products, Nortech will make good, by repair or the supply of a replacement, any defects that appear in a product within the warranty period under proper use, provided that the defective product is returned to Nortech’s headquarters according to Nortech’s Return and Repair Procedure.

For distributed products, the same procedure is followed by the customer, and Nortech coordinates the test and repair process with the appropriate manufacturer.

Product Categories

Exclusions and limited liability

Nortech will not be responsible for any indirect or consequential losses. Nortech’s liability is limited to the product’s value, or cost of its repair/replacement.

The warranty does not cover faults caused by improper use of the product, careless handling, inappropriate electrical load, or not being installed to Nortech’s installation specifications and guidelines.

Warranty Repair or Replacement

If your product fails within its warranty period, please follow the Return and Repair Procedure.

For more information on the terms of the warranty and of our 28-day returns policy, see Warranty and Return Policy Guidelines.