March 25, 2020
Due to the spread of the Coronavirus (COVID-19), Nortech has taken action to ensure the safety of our staff. In accordance with government instructions, we have changed the way we operate. We will continue to provide a service to our customers, but our office staff will be temporarily working remotely until further notice. Our dispatch department will be temporarily reduced and therefore orders may take longer to be shipped. Urgent orders will be given priority. We will continue to monitor the situation and we will inform you of any changes.
Here’s what we’ll be doing to support our customers during this difficult period:
Sales Enquiries
If you have any enquiries related to sales, please e-mail sales@nortechcontrol.com. A member of our sales team will provide a response. If you wish to place an order, we will process the order and send you an acknowledgment, but we will not be able to confirm a delivery date. We will contact you as soon as we know when the goods will be shipped.
Technical Support
If your enquiry is for technical assistance, please e-mail technical@nortechcontrol.com and one of the support team will get back to you. Please ensure that you have consulted the appropriate manuals before you contact our technical support team.
Deliveries
All orders that are ready to be shipped will be shipped before the shipping deadline on the 25th March. Other orders will be shipped as soon as possible according to priority and staff availability.
We are very grateful for your understanding at this time, just as we are thankful to our ever-supportive staff.
In the meantime, please keep safe and well.
